Legal
Return Policy
Last updated · 23 September 2026
How returns, exchanges and refunds work for unstitched fabric ordered from Fida Khan Fabrics.
Our approach
At Fida Khan Fabrics we cut and send fabric carefully. Because cloth is a measured, often cut-to-order product, returns are limited. This policy explains when we can help with exchanges, replacements or refunds.
Eligibility window
Please inspect your parcel on delivery. Report shortages, wrong items, or clear quality faults within 48 hours of receiving the order via WhatsApp or email, with your order details and clear photos of the fabric and packaging label.
What we can accept
We may arrange a replacement or refund if you received the wrong product, a significant shortage against the meters ordered, or a manufacturing/quality fault present on arrival. Cut fabric that matches what you ordered and has been washed, stitched, cut further, or damaged after delivery is not returnable.
What we cannot accept
We generally cannot accept returns for change of mind, dislike of shade after delivery when photos and description were reasonably accurate, slight dye-lot variation, or orders confirmed after you approved samples or WhatsApp photos. Custom cuts prepared at your request are final sale unless we made an error.
How to request a return
Message us on WhatsApp (+92 324 6559145 / +92 308 5959474) or email official@fidakhanfabrics.com with your name, phone, order reference, issue description and photos. Do not send fabric back until we confirm next steps. Unapproved returns may not be processed.
Exchanges & refunds
Where a claim is approved, we will offer a replacement of the same or equivalent fabric when stock allows, or a refund of the product amount by the method we agree with you. Delivery charges are refundable only when the error was ours. Approved refunds are typically completed within 7 to 14 working days after we receive and inspect any returned cloth.
COD refusals
Repeatedly refusing cash-on-delivery parcels without contacting us may lead to prepaid-only ordering in future. If a courier charges a return fee due to an incorrect address you provided, that cost may be deducted from any adjustment.
Shop purchases
In-store purchases follow the same quality standard. Cut meters taken from the counter after you have checked the bolt are generally non-returnable unless a hidden fault appears and you contact us promptly with proof of purchase.
Need help?
WhatsApp +92 324 6559145 or email official@fidakhanfabrics.com. Visit us at Fida Khan Fabrics, Main Shadman Market Rd, Shadman 1, Shadman, Lahore, 54000.